Frequently Asked Questions
Find answers to common questions about our coffee and services
How do I know my coffee is fresh?
Every bag of Counter Culture Coffee is stamped with a 'Roasted On' date. We roast in small batches and ship within 24-48 hours of roasting to ensure peak flavor.
Do you offer whole bean or ground coffee?
We sell primarily whole bean coffee to preserve freshness, but we offer custom grinding options for specific brew methods upon request during checkout.
Are your coffee beans ethically sourced?
Yes. We prioritize direct trade relationships, ensuring environmental sustainability and fair, transparent wages for our farming partners globally.
How should I store my coffee?
Keep your beans in a cool, dark place in an airtight container. Avoid refrigeration or freezing, as moisture can compromise the delicate oils and flavors.
Can I manage or cancel my subscription?
Absolutely. You can pause, skip, or cancel your coffee subscription at any time through your account dashboard without any hidden fees.
Do you offer organic options?
Many of our single-origin coffees and blends are certified organic. Look for the organic seal on the specific product pages.